Jobs

Job Summary

The Retail Staff Member is responsible for providing excellent service and assistance to all customers of RF Home Co.

Responsibilities

• Greets all customers and answers questions on the store, brands and products
• Addresses customer needs and resolves issues in a professional manner
• Processes customer purchases utilizing the point of sale system
• Packages purchases appropriately
• Processes customer refunds/returns courteously and professionally, in accordance with store policies
• Ensures the store and all public areas are kept clean and inviting
• Under the direction of the Store Manager and executive management, sets and rotates merchandise to attract positive attention from customers
• Aids in the receipt of inventory, including moving and opening boxes, tagging items and placing the items in storage, as directed
• Develops product and brand knowledge
• Other related duties as assigned

Required Skills/Abilities

• Excellent customer service skills, including the ability to interact professionally with a variety of personalities
• Ability to quickly learn equipment, systems and protocols used in the organization
• Excellent communication skills, including active listening skills
• Ability to read, write and effectively communicate with customers, peers and management
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision 

Education/Experience

• Experience working in a similar retail setting is preferred 

Physical Requirements

• Ability to lift and move 30 lbs on a regular basis
• Prolonged periods of standing on a concrete surface
• Ability to bend, squat, reach, stretch and move on a regular basis
• Ability to safely work while on a ladder or other elevated surface